Return and Refund Policy - Mazaby

1. Returns

Eligibility:

• You have 15 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You must have the receipt or proof of purchase.

Non-Returnable Items/Conditions:

Returns may be rejected under the following conditions:

• Products returned after the 15-day purchase window.
• Products that are no longer needed by the customer.
• If the product is not returned in its original packaging.

Only regular priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded unless defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Please email us at wellness@mazaby.com or call us at 00393884845625 to inform us of your intention to return an item. Please provide your order number and the reason for the return.
2. Receive Instructions: We will provide you with instructions on how and where to send your return. Please do not send your purchase back to the manufacturer.
3. Package Your Item: Securely package the item in its original packaging, including all original tags and accessories.
4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Send the item to:
   Mazaby
   Via Don Luigi Borghesi 3
   Cles 38023
   Italy

3. Refunds

Inspection:

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.

Approval:

• If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal).
• You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please allow up to 3 to 5 business days for the refund to reflect in your account after it has been processed.

Rejection:

• If your return is rejected (e.g., item is used, damaged, not in original condition, or falls under the non-returnable conditions listed above), we will notify you of the reason. The item may be shipped back to you at your expense.

Late or Missing Refunds (if applicable):

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at wellness@mazaby.com or 00393884845625.

4. Exchanges (Optional)

If you need to exchange an item for a different size or color (if applicable), please contact us at wellness@mazaby.com or 00393884845625. Follow the standard return process for the original item, and place a new order for the desired item. Alternatively, [Explain your specific exchange process if different, e.g., sending the replacement upon receiving the return].

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at wellness@mazaby.com or 00393884845625 with your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund, including covering any associated shipping costs for the return of the defective/incorrect item.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• By email: wellness@mazaby.com
• By phone number: 00393884845625
• By mail: Via Don Luigi Borghesi 3, Cles 38023, Italy